WHEN IT COMES TO RETURNS HERE AT SIXTH ELEMENT, WE BELIEVE IN OFFERING YOU THE SAME EXCEPTIONAL SERVICE AS WHEN YOU BOUGHT OUR PRODUCT. WE UNDERSTAND THAT SOMETIMES THINGS DON'T GO AS PLANNED AND WE ARE HERE TO HELP. WE OFFER A NO HASSLE RETURN EXPERIENCE. WHAT DOES THIS MEAN FOR YOU AS A CUSTOMER? YOU WILL GET QUICK ANSWERS TO YOUR QUESTIONS AND OUR TEAM WILL DO EVERYTHING IN OUR POWER TO ENSURE THAT YOU ARE FULLY SATISFIED. WE WANT THIS TO BE AN EASY PROCESS FOR YOU HOWEVER, IN ORDER TO CONTINUE OFFERING YOU EXCELLENT SERVICE OUR RETURN PROCESS INEVITABLY COMES WITH SOME BASIC HOUSE RULES.
RETURN POLICY
WE BELIEVE IN A HASSLE FREE EXPERIENCE
- YOU AS A BUYER ARE RESPONSIBLE FOR ALL RETURN SHIPPING COSTS.
- ALL PRODUCTS MUST BE IN NEW CONDITION AND RETURNED IN THE ORIGINAL PACKAGING.
- RETURNS MUST NOT HAVE BEEN INSTALLED, DAMAGED, OR USED IN ANY WAY.
- ALL PRODUCTS MUST BE RETURNED WITHIN 30 DAYS OF THE DATE ON THE ORIGINAL INVOICE.
- ALL RETURNED ITEMS WILL BE THOROUGHLY INSPECTED BY OUR TECHNICAL STAFF PRIOR TO ISSUING A REFUND.
- ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE. (RESTOCKING FEE ONLY APPLIES IN PECULIAR CASES)
IF A PRODUCT IS ORDERED AND NOT WANTED, THE UNUSED ITEM CAN BE RETURNED FOR A 20% RESTOCKING FEE (IF A RESTOCKING FEE IS NOT DISCUSSED WITH YOU BY OUR TEAM AT THE TIME OF REFUND THEN THERE WILL BE NO 20% RESTOCKING FEE CHARGED). SHIPPING IS NOT REFUNDABLE IN EITHER DIRECTION. ALL ITEMS WANTING TO BE RETURN MUST BE REPORTED WITHIN 30 DAYS OF THE ORIGINAL INVOICE DATE. NO ITEMS WILL BE RETURNABLE AFTER 30 DAYS. ALL PRODUCTS SHIPPED FROM THE SIXTH ELEMENT WAREHOUSE ARE SHIPPED VIA UPS, DHL, FEDEX OR USPS AND REQUIRE A SIGNATURE WHEN DELIVERED. SOME PACKAGES SHIPPED FROM THE MANUFACTURER MAY OR MAY NOT REQUIRE SIGNATURES FOR PACKAGE RELEASE. FEDEX, UPS, AND DHL HAVE PACKAGE PICK UP LOCATIONS IF YOU ARE UNABLE TO SIGN FOR THE PACKAGE. IF THE PACKAGE IS RETURNED TO SIXTH ELEMENT OR MANUFACTURER, YOU WILL BE RESPONSIBLE FOR THE RETURN SHIPPING COSTS AND PAY A 20% RESTOCKING FEE. THESE FEES WILL BE CHARGED TO YOUR ACCOUNT ON FILE. ALL FINAL SALE ITEMS OR ITEMS WITH FINAL SALE IN THE ITEM DESCRIPTION CANNOT BE RETURNED OR REFUNDED.
SIXTH ELEMENT DOES NOT REFUND SHIPPING CHARGES. IF YOU MODIFY, INSTALL, OR ALTER THE ITEM IN ANY FORM, WE CANNOT ACCEPT IT AS A RETURN, WILL NOT COVER ANY EXPENSES RELATED TO THE PRODUCT OR INSTALLATION, AND YOU MAYBE BE REQUIRED TO PURCHASE A REPLACEMENT.
SIXTH ELEMENT DOES NOT AUTOMATICALLY OFFER SHIPPING INSURANCE, CUSTOMER IS LIABLE TO ASK OR PROVIDE SHIPPING INSURANCE AND PAY THE ADDITIONAL FEES. SIXTH ELEMENT IS NOT LIABLE FOR ANY PACKAGES DAMAGED OR LOST BY SHIPPING CARRIER. NO REFUNDS WILL BE GIVEN IF PACKAGES ARE LOST OR DAMAGED. IF A CUSTOMER REQUESTS SHIPPING INSURANCE, THE AMOUNT INSURED IS NOT TO EXCEED CUSTOMS / DECLARED VALUE FOR DOMESTIC OR INTERNATIONAL SHIPMENTS.
HAVE A QUESTION OR NEED TO PROCESS A RETURN?
FILL OUT THE FORM BELOW AND WE WILL GET BACK TO YOU AS SOON AS WE CAN. ALTHOUGH WE WILL TRY OUR BEST TO ANSWER YOUR REQUESTS IN LESS THAN A FEW HOURS, DUE TO OUR HIGH VOLUME, SOME REQUESTS MAY TAKE UP TO 24 BUSINESS HOURS TO PROCESS.