Refund policy

Return Policy

• Buyer is responsible for all return shipping costs.
• All products must be in new condition and returned in the original packaging.
• Returns must not have been installed, damaged, or used in any way.
• All products must be returned within 30 days of the date on the original invoice.

All returned items will be thoroughly inspected prior to issuing a refund. All returns are subject to a 20% restocking fee. 

If a product is ordered and not wanted, the UNUSED item can be returned for a 20% restocking fee. Shipping is not refundable in either direction. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from the Sixth Element warehouse are shipped via UPS, DHL, Fedex or USPS and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. Fedex, UPS, and DHL have package pick up locations if you are unable to sign for the package. If the package is returned to Sixth Element or manufacturer, you will be responsible for the return shipping costs and pay a 20% restocking fee. These fees will be charged to your account on file. All final sale items or items with final sale in the item description cannot be returned or refunded.

Sixth Element DOES NOT REFUND SHIPPING CHARGES. If you modify, install, or alter the item in any form, we cannot accept it as a return, will not cover any expenses related to the product or installation, and you maybe be required to purchase a replacement.

Sixth Element does not automatically offer shipping insurance, customer is liable to ask or provide shipping insurance and pay the additional fees. Sixth Element is not liable for any packages damaged or lost by shipping carrier. No refunds will be given if packages are lost or damaged. If a customer requests shipping insurance, the amount insured is not to exceed customs / declared value for domestic or international shipments.