WHEN IT COMES TO RETURNS HERE AT SIXTH ELEMENT, WE BELIEVE IN OFFERING YOU THE SAME EXCEPTIONAL SERVICE AS WHEN YOU BOUGHT OUR PRODUCT. WE UNDERSTAND THAT SOMETIMES THINGS DON'T GO AS PLANNED AND WE ARE HERE TO HELP. WE OFFER A NO HASSLE RETURN EXPERIENCE. WHAT DOES THIS MEAN FOR YOU AS A CUSTOMER? YOU WILL GET QUICK ANSWERS TO YOUR QUESTIONS AND OUR TEAM WILL DO EVERYTHING IN OUR POWER TO ENSURE THAT YOU ARE FULLY SATISFIED. WE WANT THIS TO BE AN EASY PROCESS FOR YOU HOWEVER, IN ORDER TO CONTINUE OFFERING YOU EXCELLENT SERVICE OUR RETURN PROCESS INEVITABLY COMES WITH SOME BASIC HOUSE RULES.
- YOU AS A BUYER ARE RESPONSIBLE FOR ALL RETURN SHIPPING COSTS
- ALL PRODUCTS MUST BE IN NEW CONDITION AND RETURNED IN THE ORIGINAL PACKAGING
- RETURNING PARTS MUST NOT HAVE BEEN INSTALLED, DAMAGED OR USED IN ANY WAY
- ALL PRODUCTS MUST BE RETURNED WITHIN 30 DAYS OF THE DATE ON THE ORIGINAL INVOICE
- ALL RETURNED ITEMS WILL BE THOROUGHLY INSPECTED BY OUR TECHNICAL STAFF PRIOR TO ISSUING A REFUND
- ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE
FOR ANY RETURN QUESTIONS OR TO BEGIN PROCESSING A RETURN PLEASE VISIT OUR RETURN POLICY PAGE.